Why The World’s Best Airport Selected Steerpath?
About Singapore Changi Airport
Singapore Changi Airport is one of Asia’s leading hubs and the sixth busiest airport in the world for international traffic. It served more than 62 million passengers in 2017 and connected to over 380 cities in more than 90 countries around the globe. The four interconnected terminals include over 1 million square meters of floor area combined.
Since opening in 1981, Changi Airport has been one of the world’s most consistently awarded airports. With over 540 international accolades under its belt, it was named the Best Airport in the world for the 6th consecutive year by Skytrax in 2018. Changi Airport Group (CAG) is the operator of the Changi Airport. Excellent passenger experience and innovations are at the heart of its continuous development for being the leading airport in the world. Digital services with increased situational awareness and personalization are one of the enablers for this.
Business challenges
1. CAG has multiple internal and external stakeholders that require up-to-date map and location information. Existing solutions for passenger services, operational, and maintenance use cases are point solutions and managed by individual business units.
2. Smooth passenger flow and the world’s leading passenger experience are trademarks of Changi airport. Continuous increase in the number of passengers creates challenges for providing personalized information to keep the passenger journey at best possible level.
3. Many different solutions and use cases requiring reliable location and map information inside the large terminal buildings. Having a unified, reliable, secure, and robust infrastructure for these was required.
How Steerpath helped
Steerpath integrated with existing data sources such as CAD master plans for structural data, as well as with CMS systems such as Adobe Experience Manager, to provide a complete, self-updating map data source that can be used by CAG and their partners in solutions benefitting from map and location data.
Automated and process-driven map management solution both removed duplicate work required to keep the map data up-to-date in different systems, but also improved the overall quality of the map data.
One platform and APIs to manage and use location data for all use cases.
Steerpath provided CAG with a secure, robust, and maintenance-free positioning infrastructure that did not require any changes to the network or other IT systems. One infrastructure that is able to cater for the needs of mobile apps, professional solutions and asset/personnel locationing.
High performance delivered
First launched October 2017
Used by several million mobile clients and web users
Available on all four terminals
Uncompromised performance and UX for iOS, Android, Web and Kiosk
The solution works without network connectivity
All in one: Maps, Positioning and Wayfinding
Relevant links
iChangi iOS mobile application